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We want our customers 100% Satisfied with, not only their purchase, but every step of their buying process. Please see full returns procedure on the contact page.

At Faster Factory, we strive to get the product to customer as fast as possible, on average packages are received between 3 & 5 working days. If delays do occur for whatever reason, customers will be notified immediately and we will try to remedy the situation our very best.

Yes, of course we are not going to say that we are unreliable. However, we do take our reputation seriously, and our customers even more so. Check out our Trustpilot score at the bottom of the page to see what our customer think of FasterFactory.co.za as a whole.

Although shipping is conducted through third parties, you are not to worry. We at FasterFactory have great relationships with our shippers, and as a result, we can assure you that if anything should go not exactly to plan, FasterFactory.co.za will have the concern resolved ASAP.

SHIPPING DURATION:

Shipping usually takes between two to five working days depending on the nature of the order, stock level availability, and the final destination of the order itself. We pride ourselves on customer service, and we assure each and every customer that no matter how big or small your order is, it is fulfilled as proficiently and accurately as we are able to.

SHIPPING COST:

Gauteng: R60 or Less.

Kwazulu-Natal & Western Cape: R80 or Less.

Eastern Cape, Free State, Limpopo, Mpumalanga, Northern Cape & North West: R100 or Less.

We at FasterFactory.co.za realize that paying for shipping is something that no customer particularly enjoys, that is why we have integrated with several parties to try drive the cost of shipping down as much as possible while ensuring that service and reliability increase constantly. Furthermore, we try our best to drop the price of shipping by contributing to customers shipping costs personally. That is why we have a sliding scale for calculating shipping, Just to say thank you to our customers for all there support!

FasterFactory.co.za has a Sliding scale to discount your shipping costs:

Spend between R400 and R800 and we will take R25 off your shipping!

Spend between R800 and up and we will take R40 off your shipping!

Spend R1099 or more and get Shipping on the house!

FasterFactory General Terms and Conditions in accordance with Paygate

FasterFactory is a website verified by Paygate.

Return and Refunds policy

The provision of goods and services by FasterFactory is subject to availability. In
cases of unavailability, FasterFactory will refund the client in full within 30
days. Cancellation of orders by the client will attract a 0% administration
fee.

Customer
Privacy policy

FasterFactory
shall take all reasonable steps to protect the personal information of users.
For the purpose of this clause, "personal information" shall be
defined as detailed in the Promotion of Access to Information Act 2 of 2000
(PAIA). The PAI may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

Payment options accepted

Payment
may be made via Visa and MasterCard.

Card acquiring and security

Card transactions will be acquired for FasterFactory via PayGate (Pty) Ltd who are
the approved payment gateway for all South African. Acquiring Banks. PayGate
uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and
no Card details are stored on the website. Users may go to www.paygate.co.za to
view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by separately from card details which are entered by the
client on PayGate’s secure site.

For more
detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the
cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

FasterFactory
takes responsibility for all aspects relating to the transaction including sale
of goods and services sold on this website, customer service and support,
dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and FasterFactory chooses as
its domicilium citandi et executandi for all purposes under this agreement,
whether in respect of court process, notice, or other documents or
communication of whatsoever nature.

Variation

FasterFactory may, in its sole discretion, change this agreement or any part thereof at any
time without notice.

Company
information

This website is run by CODE BLACK (Pty) Ltd, based in South Africa trading as FasterFactory.co.za and with
registration number 2021 / 488486 / 07 and Tovi Donninger as its Director.

Contact details

Company Physical Address: Johannesburg Gauteng South Africa

Email: Info@fasterfactory.co.za
Telephone: 0113465601

FasterFactory differentiates itself based on the vales of exceptional customer service, the sale of high quality products and sincere respect for all.